BLESSED GLOBAL
ASK AKIDO PRIVACY POLICY
At Ask Akido, we deeply value your privacy and are dedicated to ensuring the security of any information we gather from or about you. This Privacy Policy outlines our practices concerning personal information collected when you use our website, applications, and services (collectively referred to as “Services” or “Service”). This policy does not cover content processed on behalf of our business customers, such as through our API. The use of that data is governed by our customer agreements for those specific services.
1. Information We Collect
1.1 Personal Information: When you register for an account or interact with our services, we may collect personal information such as your name, email address, contact details, and any other information you provide voluntarily.
1.2 Usage Information: We may collect information about how you use our services, including your interactions with our AI tools, the pages you visit, and your preferences.
1.3 Device Information: We may collect information about the device you use to access our services, including your IP address, browser type, operating system, and device identifiers.
1.4 Cookies: We use cookies to manage and enhance our Services and improve your user experience. A cookie is a small data file sent to your browser from a website you visit. You can configure your browser settings to accept all cookies, reject all cookies, or alert you when a cookie is being sent. Be aware that refusing cookies may prevent you from using certain parts of our Services or may negatively impact the display or functionality of some features.
1.5 Analytics: We utilize various online analytics tools that employ cookies to help us understand how users interact with our Services. This data helps us enhance your overall experience.
1.6 Feedback Information: When you provide feedback, consultation, or a complaint, we may require your name, mobile phone number, email address, and other contact details to assist in resolving your issue.
2. How We Use Your Information
2.1 To Provide and Improve Our Services: We use your information to provide, personalize, and improve our services, including tailoring AI responses to your specific needs and preferences.
2.2 Communications: We may use your contact information to communicate with you about your account, updates to our services, promotions, and other relevant information.
2.3 Analytics and Research: We may use your information for analytics and research purposes to better understand how our services are used and to improve user experiences.
2.4 Personalized Assistance: Our AI services may use your data to provide personalized advice and assistance based on your preferences, needs, and objectives. This includes learning your preferences to better inform you and aid in decision-making processes.
2.5 Additional Uses: We may utilize your personal information for various other purposes, including:
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Creating new programs and services
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Preventing fraud, criminal activities, or misuse of our Services, and safeguarding the security of our IT infrastructure, architecture, and networks
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Facilitating business transfers
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Adhering to legal obligations and processes, and protecting our rights, privacy, safety, or property, as well as those of our affiliates, you, or other third parties.
3. Information Sharing and Disclosure
3.1 Service Providers: We may share your information with third-party service providers who help us operate our services, such as hosting providers, analytics providers, and customer support services.
3.2 Legal Compliance: We may disclose your information if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, investigate fraud, or comply with a judicial proceeding, court order, or legal request.
3.3 Business Transfers: In the event of strategic transactions, reorganization, bankruptcy, receivership, or a transition of services to another provider (collectively referred to as a "Transaction"), your Personal Information and other data may be disclosed to counterparties and others involved in the diligence process. Additionally, this information may be transferred to a successor or affiliate as part of the Transaction, along with other assets.
3.4 Affiliate Partners: We may share Personal Information with our affiliate partners, which refer to entities that control, are controlled by, or are under common control with Ask Akido. Our affiliates will handle the shared Personal Information in accordance with this Privacy Policy.
3.5 Sharing with Other Users and Third Parties: Some features enable you to share or display information with other users or third parties. Ensure that you trust any user or third party with whom you choose to share information.
4. Data Retention
4.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. This includes providing our services to you and for other legitimate business reasons such as resolving disputes, ensuring safety and security, and meeting legal obligations. The duration of retention will depend on various factors, including the type and amount of information, its sensitivity, the potential risks involved, our processing purposes, and legal requirements.
5. Your Choices and Rights
5.1 Account Information: You can review and update your account information by logging into your account settings.
5.2 Communications Preferences: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in the email.
5.3 Your Rights: In some regions, individuals may have specific legal rights regarding their Personal Information. These rights may include:
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Viewing your Personal Information and details about its processing
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Removing your Personal Information from our systems
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Correcting or updating your Personal Information
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Requesting the transfer of your Personal Information to another party (right to data portability)
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Limiting how we handle your Personal Information
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Raising objections regarding the processing of your Personal Information
5.4 Deletion Requests: Under certain circumstances, you may request the deletion of your personal information. These include:
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If our handling of personal information violates laws and regulations
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If we collect or use your personal information without your consent
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If our handling of personal information violates the agreement with you
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If you no longer use our products or services
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If we no longer provide you with products or services
5.5 Withdrawal of Consent: You may withdraw your consent for processing your personal information at any time by contacting us. However, this may affect your ability to use certain features of our services.
6. Links to External Websites
6.1 Ask Akido services may include links to websites operated by third parties, including social media platforms ("Third Party Sites"). Any information you provide to Third Party Sites will be subject to their individual privacy policies and terms of service, not governed by this Privacy Policy. The inclusion of these links does not imply endorsement or review by Ask Akido. For details on the privacy practices and policies of Third Party Sites, please refer to their respective websites directly.
7. Security
7.1 We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7.2 In the event of a personal information security incident, we will inform you promptly in accordance with legal requirements. We will provide information on the nature of the incident, potential impacts, and measures taken to mitigate harm. We will notify you through email, phone, push notification, or other appropriate means. If it is difficult to inform individual subjects, we will make announcements in a reasonable and effective way.
8. Changes to this Privacy Policy
8.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. For major changes, we will notify you by email, phone, or push notification. We encourage you to review this Privacy Policy periodically for any updates.
9. Children’s Privacy
9.1 Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a user under the age of 16, we will delete such information from our records.
10. Applicable Law and Jurisdiction
10.1 This Privacy Policy is governed by the laws of [Jurisdiction]. Disputes under this Privacy Policy shall be subject to the jurisdiction of the courts where the defendant is domiciled.
11. International Data Transfers
11.1 Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
11.2 We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
12. Automated Decision-Making
12.1 Our AI services may involve automated decision-making processes to provide personalized assistance and recommendations. You have the right to request human intervention, express your point of view, and contest decisions made by automated means.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@askakido.ai.